Frequently Asked Questions
- Why are your prices so low?
We were originally wholesalers and decided to open up to the public, at the same great price. We also do not wash or prepare the hairs so you are not paying extra for those services.
What is the quality of your hair?
All of our hairs is grade AAAAA quality. Our hairs does not shed, tangle or matt up, and we stand behind the quality of our hair.
How many OZ comes in a bundle?
– 3.4oz for the Brazilian, Indian, Malaysian, Peruvian, and Cambodian hairs
How many bundles do I need to complete a full sew-in?
12”-16” needs 2 bundles 18”-24” needs 3 bundles 24”-30” needs 3 to 4 bundles 30”- 36” needs 4 to 5 bundles
What is your return or exchange policy?
All sales are final. We will only exchange items in its original state (as received). It must be unopened, unwrapped, unaltered, unworn, undamaged and all tags and packaging must be included. We do not accept any merchandise that has been used or altered (brushed, combed, picked, cut, colored or washed) exchanges must be within 14 days of receipt of hair. We do not refund shipping charges for orders returned.
How long does it take to ship and process the orders?
Processing time will depend on which shipping option you choose. The exception being when you purchase hair on backorder (out of stock) to which you will be notified. Keep in mind backorders can take 3-4 weeks to be shipped out.
All orders purchased and approved before 11am will go out the same day. Orders placed after 11am will be shipped the next business day.
For standard shipping ($11.95) it takes 5-9 business days for you to receive your order.
For priority shipping it takes 2 to 3 business days for you to receive your order.
For Express shipping ($37.95), if you order before 11am you will receive your order ind 1-2 business days.
Priority shipping delivery time is never guaranteed, it could come a day later or a day earlier depending on USPS. If you live in remote towns express shipping might take 3 days.
After your package is mailed you will receive a tracking number.
How long does the hair typically last?
6 months to a year depending on care.
Can the hairs be colored?
Yes it can, but we advise that you use a professional colorist that specializes in coloring hair extensions.
What color does the hair come in?
Virgin hair only comes in natural colors of the donors, which are usually light to dark shades of natural brown. You can indicate in your note and remarks at the time of purchase what color you would prefer, and we will TRY to match that the best we can. We do not guarantee color matching.
What is the difference between the 5 different types of hairs?
The difference between the hairs is thickness and quality. Listed below is the best quality, softest, and thickest.
Cambodian- Light weight fine texture of hair, dull in appearance and coarse in texture. Cambodian hair gives the appearance of being thick while proving volume.
Peruvian- Average in thickness and density. Peruvian has the ability to blend with the majority of textures of hair.
Malaysian- Is comparable to Brazilian hair in thickness and density. It will be slightly shinier and softer than Brazilian hair and offer body to your style.
Brazilian- is a thick texture of hair that will provide body and be slightly dull and coarse. Brazilian hair has been on the market the longest.
Indian- Is the finest silkiest texture of hair we offer. It is shiny and provides volume.
Amazon- Is exclusive to our brand. The hair will be double drawn, thick and full. The hair will have up to 90% of the baby hairs pulled out and provide you with a noticeably fuller looking ends.
Why was my order placed under review?
Your order will be placed in review status if you are shipping to a different address from your billing address. If you are we must confirm with the credit card that it is a legitimate purchase before we ship your order out. This rule applies to overnight shipping as well.
Can I cut the weft?
Our wefts are not meant to be cut, if you need to cut your weft we recommend sealing the ends so that hair will not shed at point of cut.
Will my hair wave up again after I straighten it?
Yes it will, but the more you straighten the hair the more you will lose the pattern. It is important to remember that the hair is not attached to any cuticles so it no longer is receiving any nourishment, so if you continuously straighten you will relax the pattern just like you would with your own hair.
14. Is a signature confirmation required?
Signature confirmation is no longer required however it can be added to your package for an additional fee of $2.45, which is an option that can be chose at checkout.